SHIPPING & DELIVERY POLICY

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition. After passing the final quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to your doorstep. If they are unable to reach your provided address or contact you at a suitable time, they will reach out directly to resolve the issue.

How are items packaged?

We package our products in sturdy outer boxes wrapped in a tamper-proof security layer. Each individual product is wrapped in protective bubble wrap, with fragile items safely reinforced to prevent transit damage.

What is the range of locations to which Popcey ships?

Popcey ships to addresses across India!

My order has been shipped. How can I track it?

Once your order is dispatched, you will receive an email and SMS with your tracking ID and courier partner details. You can track your shipment live 24 hours after dispatch.

What is the estimated delivery time?

We dispatch most orders within 3–7 business days (excluding Sundays and national holidays). If you place an order during major promotional sale events, dispatch may take slightly longer due to high order volumes.

What happens if a delivery fails? (RTO & Re-shipping)

RTO (Return To Origin) means that an undelivered parcel is sent back to our fulfillment center. This occurs when:

  • The address falls under a Non-Serviceable Zone (NSZ).

  • Delivery attempts fail after 3 attempts.

  • The recipient refuses or requests cancellation of the delivery.

Once returned, your resolution depends on the cause:

  • Delivery failed due to our error or courier mistake (e.g., misrouted package):

    • Re-shipping: Free of cost.

    • Cancellation: 100% full refund to the original payment method.

  • Delivery failed due to customer-end reasons (e.g., incorrect address, unreachable after 3 attempts, or refused parcel):

    • Re-shipping: A flat fee of Rs. 70 applies (even on orders originally eligible for free shipping). For COD orders, this fee is added to the payable total upon redelivery.

    • Cancellation: Refund is issued after deducting return processing costs once RTO status updates.

What if my order is marked as delivered but I have not received it?

A delivery notification is sent automatically via SMS/email upon delivery. Please check with household members, security desks, or neighbours first. If still untraceable, report it to Popcey Customer Support within 48 hours (2 days) so we can open a courier investigation.

Are there shipping charges applicable on my order?

Standard shipping and Cash on Delivery fees apply as follows:

  • Orders below Rs. 299: Rs. 70 delivery charge

  • Orders Rs. 299 and above: Free standard delivery

  • Cash on Delivery (COD): Additional collection charges may apply at checkout depending on the seller or delivery region.

Does Popcey ship internationally outside India?

Currently, Popcey operates exclusively within India and does not ship internationally.

CUSTOMER CARE & GRIEVANCE REDRESSAL

If your issue is not resolved through regular help channels, you can escalate it directly to our customer support team:

  • Brand / Platform: Popcey

  • Operating Entity: Faasley Marketing Pvt. Ltd.

  • Customer Support Email: support@popcey.com

  • Contact Phone: +91 6376348116

  • Registered Address: F6 PRADHAN RESIDENCY, VIDHANSABHA NAGAR DHOLAI, JAIPUR, PINCODE 302029, RAJASTHAN, INDIA

  • Working Hours: Monday to Sunday (9:00 AM – 6:00 PM IST)

All support inquiries are acknowledged within 24 hours with an assigned ticket number.

Last Updated: 20th October 2026