If the Popcey order or the item(s) you wish to cancel have not been shipped yet, you can raise a cancellation request directly through the Popcey App/Website under "My Orders" or contact our support team via Customer Support.
In such cases, the Popcey order will be cancelled immediately, and your refund will be initiated within 1–2 business days of the cancellation request.
For undelivered shipments returned to us (RTO) and re-shipping details, please refer to our Shipping Policy.
Cancellation Post Shipment
If you wish to cancel a Popcey order that has already been dispatched but not yet delivered, please contact our Customer Support team.
If the package has already been handed over to our delivery partner, they may still attempt delivery. Kindly refuse to accept the parcel at your doorstep.
Once the package is returned and marked as RTO (Return to Origin) at our facility:
Prepaid Orders (Cards, Net Banking, UPI): The refund will be processed back to the original payment source within 1–2 business days after receiving the package. It may take 5–7 additional business days to reflect in your account, depending on your bank.
Cash on Delivery (COD) Orders: Since no payment was collected, the order will simply be closed upon RTO, and no refund is applicable.
Discount Vouchers & Coupons on Cancellation
Discount vouchers and promotional coupons are intended for single use only and will be treated as consumed even if the order is cancelled.
Popcey reserves the right to cancel any order without prior customer confirmation due to quality check failures, pricing errors, inventory shortages, or security/verification issues.
Return & Replacement Policy
You can raise a return or replacement request within 5 days of delivery if the delivered product is damaged, defective, wrong, or expired. Partial returns are accepted (you may return individual items from a multi-item order).
Step 1: Contact Popcey Customer Support via email or phone within 5 days of receiving your package.
Step 2: Provide your Order ID, reason for return/replacement, and clear unboxing photos/videos of the product, barcode, outer box, and tax invoice.
Step 3: Our logistics partner will pick up the package within 2–4 business days. The refund or replacement will be initiated once the returned product passes verification at our warehouse with original seals, packaging, tags, and complimentary items intact.
Note: Replacements are subject to stock availability. If a replacement is unavailable, a full refund will be processed.
Items & Categories Not Eligible for Return
Returns will not be accepted under the following conditions:
Product damaged due to misuse, neglect, or improper handling.
Returned without complete original packaging (outer box, price tags, brand seals, labels, manuals, accessories, and freebies).
Serial numbers, QR codes, or batch numbers are missing or tampered with.
Products that have been opened, used, or altered.
Requests initiated after 5 days of delivery.
Free samples or promotional items provided complimentary with an order.
Personal care appliances, tools, and intimate hygiene products due to hygiene and health standards.
Free Gifts & Partial Returns
Freebies: Any complimentary gifts received with the purchased product must be returned along with the primary item.
Partial Returns: You can return individual items from a multi-product order. However, the specific item must be returned with all its included accessories and freebies.
Refund Process & Timelines
Refunds are processed after verification of the returned parcel at our warehouse:
Online Payments (UPI, Cards, Net Banking): Refund initiated to the original payment source within 1–2 business days. The amount typically reflects in your bank account within 5–7 working days.
Cash on Delivery (COD) Returns: The refund will be processed directly to your provided bank account via NEFT/UPI transfer within 2–4 business days of verification.
Shipping & COD Charges: Shipping and convenience fees are fully refunded if the return is caused by a damaged, defective, wrong, or expired product dispatched from our end.
CONTACT INFORMATION & GRIEVANCE REDRESSAL
For any questions, returns, or refund escalations, reach out to our support team:
Company Name: Faasley Marketing Pvt. Ltd.
Brand / Platform: Popcey
Customer Support Email: support@popcey.com
Contact Phone: +91 6376348116
Address: F6 PRADHAN RESIDENCY, VIDHANSABHA NAGAR DHOLAI, JAIPUR, PINCODE 302029, RAJASTHAN, INDIA
Support Timings: Monday to Sunday (9:00 AM – 6:00 PM IST)
Last Updated: 20th October 2026